Frequently asked questions

Most communities are live in well under an hour. You create an account, name your giving page and funds, connect your payment account, and go live. The only step with an external wait is identity verification by the payment processor, which is usually quick.

No. The onboarding wizard walks you through each step, and your giving page works out of the box on any device. If you have a website, you can add a link or button — no code required.

Yes. Invite teammates from your dashboard and give each the right role — for example, finance staff who can issue refunds, or volunteers with read-only access. You can change or remove access at any time.

No — and this is the heart of how Givana works.Gifts settle directly into your community's own connected payment account. Givana is the software and the records; we never take custody of your funds.

Payouts follow your payment processor's schedule into your linked bank account — commonly every couple of business days once your account is fully verified. Your dashboard shows payout history and status as it syncs.

Major credit and debit cards, plus the wallets your processor supports (for example Apple Pay and Google Pay) on supported devices. The checkout adapts to what each donor's device offers.

A simple, transparent platform fee shown in full on our Pricing page, plus your payment processor's own per-transaction fee. No setup fees, no lock-in.

Yes. Donors can choose to add an amount that covers the processing and platform fees, so your community receives the full intended gift. The exact figure is calculated at checkout and shown before they confirm.

Yes — an emailed receipt is sent automatically after each successful gift, with your community's name and the fund. Receipts are designed to be clear and keepable for the donor's records.

Donors can choose not to display their name publicly. Your community still keeps the record it needs for reconciliation and receipts, handled per our Privacy Policy.

Refunds are issued by the community from the dashboard, against the original gift, and returned to the donor's payment method — usually within 5–10 business days. The full details are in our Refund Policy.

Card details are handled by our PCI-compliant payment processor and never touch Givana's own servers. We see the records of a gift, not the raw card number.

Only your authorised team, scoped by role. Givana is multi-tenant by design: one community can never see another's donors. More on our Security page and in the Privacy Policy.

Always. Export donations, donors, and statements whenever you like. Your records are yours — we won't hold them hostage.

Yes. There's no lock-in. You can close your account whenever you choose and export your data first. See the Terms of Service for what happens to records afterward.

You can organise giving into multiple funds within your page, and we're expanding multi-page and multi-campaign support — talk to us about your setup and we'll point you to the right approach.